Since the launch of iPhone 3GS by Apple I was waiting for this day. I was really excited to hear that iPhone 3GS was coming to Dubai through du.
Du announced that iPhone can be booked online with their online shopping portal with a booking fee of 200 Dirhams. So I made the online booking on 17th October 2009. I got a confirmation email about the booking and it stated I would receive another email by end of the month for completing the booking.
On 26th October 2009 I got an email from du that I can complete my order by paying the rest of the amount from their online eShop from 27th October 2009 midnight. So I went online at midnight and completed my order by paying the rest of the amount. I got an confirmation email that I should get the delivery in 3 to 5 working days. Today is the fifth working day and still I have no information about my phone delivery.
Yesterday I called up support to check the status of my order. They told me to email customer care. I emailed them to check my status. End of day I received a response from them
Dear Imthiaz Rafiq:
Thank you for shopping online with du.
Please note that our courier will reattempt the delivery in the next 24 hours.
If you have any questions do not hesitate to contact us at firstname.lastname@example.org
I checked my order detail and found a tracking number for Aramex. I called up Aramex and found that there is no documents with that tracking number. Wow!!! my shipment does not exist !!!!!!
Now I found that I can buy the unit directly from Du at Dubai Media City in building 14. This is the building right across my office. I am seriously thinking what the hell !!! Why did I do this booking by paying 200 Dirhams in advance, still waiting and no proper response from du customer support 🙁
Update: Just after I made this blog post I got my iPhone delivered. Thanks du for making our iPhone dream come true 🙂
Connected to my iTunes and everything is smooth so far 😀